We're Here to Assist You!
If you have inquiries or require support regarding your beauty and personal care order, our friendly team is eager to help! Reach out via email at [email protected], or simply complete the contact form below, and we’ll respond promptly.
Customer Support Availability
Our support team is available to assist you:
- Monday – Friday: 8:00 AM – 5:00 PM (Local Time)
- Response Time: Expect a reply within 1-2 business days (may extend to 2-3 business days during busy periods).
Frequently Asked Questions
How long does it take for my order to ship?
Your orders typically take 5-7 business days to process before dispatch. You will receive an email with tracking details once your order has shipped.
Where can I find my tracking information?
You can locate your tracking information through:
- Our Shipment Tracking page by entering your order details.
- The shipping confirmation email that includes a direct tracking link.
Why hasn’t my tracking status updated yet?
Please be aware that tracking numbers may take up to 7 business days to update in the system. Transit delays, customs clearance, or issues in the destination country can also affect status updates. If you see no changes after 10 business days, please reach out to us.
Can I change my shipping address or product details after placing an order?
You can amend your shipping details or product choices within the first 2 hours. Changes may not be feasible after 6 hours due to the order processing stage.
How do I cancel my order?
Cancellations can be made within 2 hours via your order confirmation email. After 6 hours, cancellations may not be possible as processing may have commenced.